Delivery Information

Free delivery

Applies to all orders placed online totalling £100 or more.

 

Standard delivery charges

We offer standard delivery to the following countries:

UK:

£00.00 to £99.99: Standard – £4.00
Over £100.00: free shipping

Ireland:

£00.00 to £99.99: Standard – £7.50
Over £100.00: free shipping

Europe (Ireland, Belgium, France, Germany, Luxembourg, The Netherlands, Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia & Norway):

£00.00 to £99.99: Standard – £11.95
Over £100.00: free shipping

 

Delivery times

We aim to dispatch orders within 1 – 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame).

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

UK Mainland (excluding Rural Scotland) – 2-3 day
Isle of Wight – 2-3 days
Rural Scotland – 2-3 days
UK Offshore, Channel Islands & Isle of Man – 3-4 days
Republic of Ireland – 2-3 days
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands) – 2-3 days
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden) – 3-7 days
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia) – 4-7 days
Europe Zone 4 (Norway) – 2-7 days

Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

 

Goods left with a neighbour

It is our couriers policy to leave goods with a neighbour if you’re not in. Please enter ‘do not leave with neighbour’ into the delivery instructions when placing your order if you’d prefer the courier didn’t do this.

 

Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.

 

Delivery notification service

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 – 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (Interlink Express) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.

 

European delivery

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.

Please note we’re unable to deliver to BFPO addresses.

 

Out of stock

Items displayed as ‘Out of Stock’ are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

 

Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.