Returns and Exchanges
Please inform us of your intention to return goods by filling out the form at the bottom of this page (returns cannot be processed without prior authorisation).
We’ll issue you with an authorisation code which will need to be clearly marked on the paperwork (along with the order reference number) you send back with the goods. We strongly recommend you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
If you’re unable to send goods back to us you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £15+VAT but please note you may need to pay in advance.
Returning goods bought online is not a problem, all we ask is they’re returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded.
Damaged, incorrectly delivered or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below).
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.
In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Unit 2 – DC Enterprise Park
Belfast | BT11 9AP
North Ireland (UK)